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Terms & Conditions

These Terms and Conditions “Agreement” govern your use of the website and services provided by Carrot HCP “Company”, accessible at By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

  1. Acceptance of Terms
    By accessing and using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

  2. Products and Services

    • Company Description: Carrot HCP is a dental tool supplier that specializes in manufacturing and selling high-quality dental tools and products. We take pride in the craftsmanship of our own products and strive to provide exceptional tools to dental professionals in Ontario.

    • Product Information: We make every effort to ensure that the product information provided on our website is accurate and up-to-date. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product descriptions, specifications, pricing, or other information on our website.
    • Pricing and Orders: All prices displayed on our website are in Canadian dollars (CAD) and are subject to applicable taxes. While we make every effort to ensure the accuracy of pricing, errors may occur. In such cases, we reserve the right to correct any errors and cancel or refuse any orders placed at incorrect prices.
  1. Payment Methods
    •  Debit/Credit Card: We accept payment through major debit and credit cards. By providing your payment information, you authorize us to charge the specified amount for your order.
    • PayPal: We also accept payment via PayPal. When choosing this option, you will be redirected to the PayPal website to complete the transaction.
  1. Shipping and Delivery
    • Shipping Area: We primarily sell and ship our products within Ontario. If you are located outside of Ontario and wish to place an order, please contact our customer support team for further assistance.
    • Shipping Charges: Shipping charges may apply to your order, and the exact amount will be calculated during the checkout process. Additional fees such as customs duties or taxes may also apply based on your location and local regulations.
    • Delivery Time: We strive to process and ship orders promptly. The estimated delivery time will depend on the shipping method selected during checkout and your location. While we make every effort to meet the estimated delivery dates, we cannot guarantee specific arrival times.
  1. Returns and Refunds
    • Returns Policy: If you are not satisfied with your purchase, you may be eligible for a return or exchange within 5 days from the date of delivery. Please refer to our Returns Policy available on our website for detailed information on eligibility, procedures, and any associated fees.
    • Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to the original payment method within a reasonable timeframe.
  1. Intellectual Property 
    • Ownership: All intellectual property rights, including trademarks, logos, designs, and copyrights, displayed on our website or in connection with our products and services, are the property of Carrot HCP. You are prohibited from using, reproducing, distributing, or modifying any of our intellectual property without our prior written consent.
    • Limited License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and services for personal and non-commercial purposes only.
  1. User Responsibilities 
    • Account Creation: In order to access certain features of our website or place orders, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account.
    • Prohibited Activities: You agree not to engage in any unlawful, fraudulent, or abusive activities while using our website or services. You must not attempt to gain unauthorized access to our systems or interfere with the proper functioning of our website.
  1. Limitation of Liability 
    • Disclaimer: Our website and services are provided on an “as-is” and “as available” basis. We make no warranties or representations, express or implied, regarding the operation, availability, or reliability of our website or services.
    • Indemnification: You agree to indemnify and hold Carrot HCP, its affiliates, directors, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses arising out of your use of our website or services or any violation of these Terms and Conditions.
    • Limitation of Liability: In no event shall Carrot HCP be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use or inability to use our website or services, even if we have been advised of the possibility of such damages.
  1. Modification and Termination 
    • Modifications: We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after the posting of changes constitutes your acceptance of the modified Terms and Conditions.
    • Termination: We may terminate or suspend your access to our website or services at any time, without prior notice and for any reason, including if we believe that you have violated these Terms and Conditions.
  1. Governing Law and Jurisdiction
    These Terms and Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Ontario.

  2. Contact Information
    If you have any questions or concerns about these Terms and Conditions, please contact us at (416) 837 0579.

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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